Last updated: August 04, 2023

Confidentiality and security are fundamental values for GLOBICK ACTIVITIES HUB, S.L. and, consequently, we assume the commitment to always guarantee the privacy of the User and not to collect unnecessary information. Below we provide you with all the necessary information about our Privacy Policy in relation to the personal data we collect by explaining:

● Who is responsible for the processing of your data

● For what purposes we collect the data we request

● What is the legitimacy for its processing

● How long we keep them

● To which recipients your data is communicated

● What are your rights




c/ Numància 73 5C, 08029 Barcelona, Spain

Hereinafter “Globick”, “we” or the “Data Controller”.


This Privacy Policy covers all data collected and used by Globick through the website (hereinafter “Website”).

Therefore, this Privacy Policy applies to users of the Website (hereinafter all of them will be referred to as “User”, “Customer” or “You”).


Personal Data refers to any information or data that can identify you, either directly or indirectly.

The provision of Personal Data requires a minimum age of 18 years or, where appropriate, have sufficient legal capacity to contract.

  • Data that Users provide us directly:

• By sending emails:

  • Any personal data that you provide us to respond to your queries or concerns by email.

• Through the internal messaging service or Chatbot of the Website:

  • Any personal data that you provide us to answer your questions or concerns through this section.

• Through the “Contact us” form on the Website:

Identification data:

– First and last name of the contact person

– Email address

– Phone number

– Any data that you voluntarily provide through the additional box on the form.

• Through the “Request a demo” form on the Website:

Identification data:

– First and last name of the contact person

– Email address

– Phone number

– Any data that you voluntarily provide through the message box.

• Through the “Developers” form on the Website:

Identification data:

– First and last name of the contact person

– Email address

– Phone number

– Any data that you voluntarily provide through the additional box on the form.

• Through the “Login” form (Private Customer Area):

Identification data:

– Email address

– Password

• Through the sending of commercial communications or Newsletter:

Identification data:

– Email address

You guarantee that all information about your identity and legitimacy provided to Globick through the Website is true, accurate and complete. Likewise, you agree to keep your data updated. If you provide any false, inaccurate or incomplete information or if Globick considers that there are reasonable grounds to doubt the veracity, accuracy and completeness of such information, Globick may deny you access to the present or future use of the Website or any of its contents and/or services.

In the same way, the User must keep the identification password to make use of the services provided on the Website and undertakes not to assign its use to third parties.

  • Information you provide us indirectly by using the Website:
  • Information about how you use our services, the features you use and the actions you take.
  • Information derived from the use that you give to the Website in aggregate form to implement improvements on its operation and provide you with recommendations that could be of your interest.

You can obtain more information about it in our Cookie Policy here.

Obligation to provide us with your personal data and consequences of not doing so:

The personal data requested is necessary to answer your questions, queries and/or requirements on the Website or, where appropriate, to access as a registered user.

Therefore, if you do not provide them to us, we will not be able to attend you correctly or provide you with the services you have requested through the Website.

In any case, we reserve the right to decide whether to incorporate personal data and other information into our databases.


The personal data provided by using the Globick Website is necessary for following purposes:

  • In the case of Users who make their requests or inquiries through the “Chatbot” on the Website:
  • Identify you as a user.
    • Respond to your questions and/or requests.
  • In the case of Users who request information and/or a demo through the forms on the Website:
  • Provide a means for you to contact us.
    • Respond to your questions and/or requests.
  • In the case of registered Users (Customers):
  • Identify you as a customer.
    • Facilitate access to the different products that are available to you as a Globick customer.

Other purposes related to the use of the Website:

  • Sending promotions and advertising related to products and services that may be of your interest i.e., newsletters, with your prior and express consent.
    • Manage and monitor the pre-contractual relationship maintained with the Users of the Website
    • Communicate with you, including by email, regarding new services, updates, or any other matter relating to the operation of the Website.
    • Improve, develop and test the Website.
    • Protect the Intellectual and/or Industrial Property Rights of Globick

On the other hand, for the proper functioning of the Website, we can use technical and functional cookies to:

  • The correct receipt of technical recommendations, Website updates, security alerts and support messages
    • Improve the services to which you could subscribe by studying your behaviour as a user to adapt it to your needs and tastes.
    • The preparation of reports and statistics in a dissociated manner.
    • Research, develop and improve services to users or to offer new services, features and tools.

If you want detailed information about the cookies we use, you can consult our Cookie Policy here.

  • Manage contact requests / demonstrations on the Website: the legal basis is the express consent that you give us to be able to provide you with information and/or attend your requests.
  • Manage your access as a Registered User (Customer): the legal basis is the execution of the contractual relationship maintained with you. On the other hand, you are providing us with your consent by accepting this Privacy Policy through the consent mechanisms established on the Website.

In the same way, we consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you register on the Website.

  • Sending of commercial communications: the leg basis is the express consent that you give us (i.e., when you authorize the sending of advertising or our newsletter).
  • Customer service: at Globick we have a legitimate interest in responding to user requests or queries through several ways (email or chatbot). We understand that the processing of this data is also beneficial for the user insofar as it allows us to adequately attend to and resolve the queries raised.

For the management of incidents related to the use of the Website, the processing is necessary for the execution of the relationship maintained with you.

When the query is related to the exercise of the rights about which we inform you below, or with claims related to our services, what legitimizes us to process the data is the compliance with legal obligations on our part.


In the cases in which Globick acts as Data Processor, it will access and, where appropriate, store the data of its customers (Final Customers) on behalf of the Data Controller.

Globick, on behalf of the Data Controller, will store the personal data of the Final Customers in order to use them for the correct provision of the entrusted services.

Globick does not use Final Customers’ personal data for independent marketing. Globick also does not sell, disclose, share or rent personal data of Final Customers to third parties.

The personal data processed by Globick, where appropriate, may be kept as long as the commercial relationship with the Data Controller is maintained and, once it has ended, during the legally established retention and prescription periods.

In any case, Globick and the Data Controller will regulate the processing and access to the personal data of Final Customers through a Data Processor Contract.


Your Personal Data may be communicated to third parties, this is:

  • Third parties that help us provide IT services such as platform providers, hosting, maintenance and support services in our databases as well as in our software and applications that may contain personal data.
  • Third parties who help us provide digital services and reviews, CRM, web analytics and search engines.
  • Advertising, marketing and digital media agencies to help us deliver advertising, marketing and campaigns, to analyse their effectiveness and to manage your contact and inquiries.
  • Third parties for compliance with legal regulations.

We will ensure that any processing of your personal data by us or by third parties with whom we share them complies with the laws that apply to us.


We will only keep your Personal Data for no longer than is necessary for the purposes for which the personal data are processed, until your account is deleted or during the period legally established for it.

In any case, your data could be kept by legal imperative for an established period of time, however such data will be blocked.

The Personal Data obtained through registration on the Website, those obtained through a question, internal message (chatbot) or through the email address will be kept until the service is performed or during the time necessary for the resolution of your query.

The Personal Data obtained through your express consent to send commercial communications and/or our newsletter will be kept until you revoke your consent and request the cancellation of the service.

We may retain some personal data to comply with our legal or regulatory obligations, as well as to manage our rights (for example, to assert our claims in Court) or for statistical or historical purposes.

When we no longer need to use your personal data, they will be deleted from our systems and records or anonymized so that we can no longer identify you.


Anyone can withdraw its consent at any time when it has been granted previously for the processing of personal data. In no case, the withdrawal of this consent conditions the execution of a contract or the relationships generated previously.

Likewise, you have following rights:

  • Request access to your personal data or its rectification when they are inaccurate.
  • Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation of your treatment in certain circumstances.
  • Request opposition to the processing of your data for reasons related to your personal situation.
  • Request the portability of the data in the cases provided for in the regulations.
  • Other rights recognized in the applicable regulations.

Where and how to exercise your rights:

By means of a letter addressed to our postal or electronic address (found in section 1), indicating the reference “Personal Data” and specifying the right that you want to exercise and with respect to which personal data.

In case of disagreements with our company in relation to the processing of your data, you can file a claim with the Spanish Data Protection Agency (


In order to safeguard the security of your personal data, we inform you that we have adopted all the necessary technical and organizational measures to guarantee the security of the personal data provided against its alteration, loss and unauthorized treatment or access.


It is important that, so that we can keep your personal data updated, you inform us whenever there has been a change in it. Otherwise, we cannot answer for the veracity of these. Likewise, we are not responsible for the personal data that you may provide to third parties through the links available on our Website.

  1. 12. CONTACT

If you have any questions or concerns about the way we treat and use your personal data or wish to exercise any of the rights described above, please contact